Permission to add Customers

[hkenny]

Is there a way to restrict which Service Desk Team members can add Customers? From what I've researched, I don't think so, but that's what I'm after. 

[Olga Videc]

Hello @hkenny 

You need Service Desk agent license and permission.

https://confluence.atlassian.com/servicedeskcloud/adding-customers-852724126.html

BR, Olga

[hkenny]

Hi @Olga Videc 

I know, but I want to allow some agents to add customers and others not to.

Howard

[Olga Videc]

It's a Service desk agent role. So someone can't bee an agent and not be able to add customers, just like you stated previously.

But you should check Collaborators. 

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-agents-customers-and-roles

Depends on what you need and different roles.

BR, Olga

[Jack Brickey]

you might have a look at this open suggestion and related ones and vote/watch - JSDSERVER-5463