Personal Data // Service Desk Portal // Help Center

[ESPERA-WERKE IT]

Hi Support Team!

We`re successfully working with Jira Software in our development team but want to extend the functionalities with the Jira Service Desk to fit the needs of your Customer Care department,

There is one thing which is mandatory to fix before working with the JSD Help Center.

I cannot find a way to remove the "Shared with" section inside a request. As though names are personal data it is not allowed by German law that each participant of a request sees each other in the "Shared with" section.

We`ve tested several apps to hide the content:

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview

https://marketplace.atlassian.com/apps/1216144/ultimate-theming-for-jira-service-desk?hosting=server&tab=overview

https://marketplace.atlassian.com/apps/1220300/theme-extension-for-jira-service-desk?hosting=server&tab=overview

None of those apps could help us.

There is already a request on your JSD portal to hide the request particpants. Unfortunatelly there is no further feedback on that request...:

https://jira.atlassian.com/browse/JSDSERVER-5401

Is there any possibility to hide the "Shared with" content?

Thanks in advance,

Sven Strube

[Michael Andolfatto]

Hi @ESPERA-WERKE IT , welcome to the Community!

The 'Shared With' field on new requests appears when the customer raising it belongs to an organization. By default, requests are shareable to other customers within the same org. This field gives them the option to either share it or raise it privately.

You'll have to remove any customers you don't want to see this field from their respective organizations.

[ESPERA-WERKE IT]

Hi @Michael Andolfatto !

Thanks for your reply.

It is correct that you can only share to other users inside your own organization. Nevertheless each participant sees other participants assigned to the request. If I add a request participant in Jira Software each customer will see that person on the Help Center.

I simply want to remove or hide the "Shared with" field in the customer Help Center.

Is there no way to do it?

Best regards,

Sven