Persons added in cc by clients are not appearing as Participants on issues

[Anna Debono]

Hi,

When a client sends an email to our support team and also to another person in cc, this person is not being added as a Participant on the issue.

[Kyle Roberts-york · Accepted solution]

Hi @Anna Debono

I've seen a similar question here - https://community.atlassian.com/t5/Jira-Service-Desk-questions/Adding-Email-CCs-to-request-participants/qaq-p/790258 

I hope it helps?

Thanks,

Kyle

[Anna Debono]

Thank you very much Kyle. I actually found the similar answers after creating this and am just giving the suggestions a try :)

BR

Anna