Problem creating an automation with issuetype

[Maurício Britto]

When creating an automation, I need to put the issuetype field in the THEN clause, but it is not available in the list.
I use the JIRA Service Desk 4.12.0 and Jira Software 8.12.0
Can you help me?

Best regards

Mauricio Britto

[Fahad Siddiqui · Accepted solution]

@Maurício Britto please accept the answer so that its how completed and others can also get benefit. 

[Fahad Siddiqui]

@Maurício Britto can you please clarify more from were you are trying to automate the issue filed.

[Maurício Britto]

Yes, I'm sorry
I need that based on a condition the value of the issuetype field will be changed. The condition I can insert, but in THEN the issuetype field is not in the list for selection.

[Fahad Siddiqui]

try using https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview

[Maurício Britto]

Hi,

I installed the application you indicated, but unfortunately it didn't work. See image to explain better.

Tanks

Mauricio

[Fahad Siddiqui]

@Maurício Britto try through project automation. 

please check the below link may be this will help to fix your issue.

https://support.atlassian.com/jira-service-desk-cloud/docs/when-if-and-then-statements/

[Maurício Britto]

Good Morning
I checked the link, but don't exist a solution for my necessity

Thank you for your time

[Fahad Siddiqui]

What automation you are trying to implement? 

[Maurício Britto]

When a issue created, the system must change the issue type according to a specific value of a custom field

[Fahad Siddiqui]

@Maurício Britto you can easily do this through project automation.

[Maurício Britto]

Yes, but the probleme is the same:
When creating an automation, I need to put the issue type field in the THEN clause, but it is not available for selection.

[Fahad Siddiqui]

Dear, there is another option it's called project automation...check that you will fix Ur issue..let me know if anything else required from my end

[Maurício Britto]

Sorry, I'm a new user of the jira service desk, can you tell me where I find the project automation? If possible send a screen image
Thank you

[Fahad Siddiqui]

@ sorry i can't send screen shot now. 

But You can find it once you click on project settings at the buttom.

Then in second row you will find project automation field..

Hope this helps you

[Maurício Britto]

This is exactly what I'm using

[Fahad Siddiqui]

No...the name is project automation..and the above screen shot which you have send before it's only automation and also the location is different

[Maurício Britto]

Sorry, but the "project automation" is available on the Jiraservice server? I can't find it on the path you indicated

[Fahad Siddiqui]

Check the link https://www.atlassian.com/software/jira/features/automation

[Maurício Britto]

Good Morning Fahad

I performed the test with the project automation, and it worked

thanks for your help and time