Question related with Field

Hello,

i searched Jira community but did not find correct answer.

Today we want to run Jira Service desk worldwide and we have quite small problem.

When client registers IT request, members of Request participants should get email about it.

Unfortunately, under IT request Add Field button we cannot see Request participants field:

How to deal with that or maybe another approach should be used

1 answer

0 votes

I'm afraid it's not possible, for now

Maybe this helps

The part about "When a client registers IT request, members of Request participants should get an email about it."

I would solve using automation

WHEN issue created

IF issue matches -> advanced -> issuetype = "IT Help"

THEN Send email -> To -> Customers involved

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thanks :)

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