Raising requests on behalf of new customer email address

[Lewis West]

I want to raise a request for a customer not in the system. 

Currently, raising a request on behalf has a drop down with registered accounts.

Is there a setting I can enable that will allow agents to type in an email address, instead of choosing from the drop down?

[Jack Brickey · Accepted solution]

You have to add the customer first. The agent can go to project > customers > add customer, enter email then open on their behalf.

[Lewis West]

I was hoping there'd be a faster way to do it without having to add the customer first.