Removing Organizations from Portal

[hkenny]

One of our teams created some Organizations in their Project with Customers inside, then deleted the organizations. But the affected Customers can still see them.

Any ideas?

[hkenny · Accepted solution]

The problem was the the team had Removed the Organization, rather than Deleting it. So it still existed in the system, but didn't exist in a Project.

To fix, I had to add the Organizations back into a Project and delete them from there.

[Fuji]

Thank you so much!

[Jack Brickey]

please define "them" in "...can still see them." if you mean that customers that were in the org can still see older issues that were shared w/ the org then please check to see if the organization is still listed on those issues. While I have not tested this I suspect that just deleting the org does not remove it from previously created issues.

[hkenny]

The customer can still see the Organizations under the Requests dropdown, even though no requests were ever raised under these organizations.

For clarity, separate organizations were created for each office/branch the organization had, but then it was decided to keep them under one.

[hkenny]

Any other ideas?

[Jack Brickey]

Please run the following JQL and let me know the results.

project = your-project AND Organizations In (a,b,c)

replace “your-project” and the organizations that are showing in portal that should not be.

[hkenny]

No issues were found to match your search.

The same is returned if I don't specify a Project in my JQL too.