SLA notification for sla for agents

[sda sda]

I need to set up an email to agents when an issue in some step has expired its sla Regards, Angela

[Brant Schroeder]

You can do this via service desk automations.  There is a delivered automation "Keep on top of SLAs" that will get you started.  

You can find more details here: https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

[sda sda]

Brant Thank you very much for the reply. What you have proposed worked, but I can only configure my user for the notification. How can I make it take me to the rest of the users?

I need notifications to reach multiple users

[sda sda]