Service Desk (Cloud) for Multiple Customers

[Luke Bryant]

Hi,

I run the support team for a software company and we use Jira Service Desk as our sevice desk tool.

We started using one instance of Jira and setting up multiple service desks for clients - our serrvice desks are required in some cases to be open and some to be closed. 

Due to the nature of our client base, it is really important that each client only ever see their own service desk when using the Web Portal.  But, when using one instance of Jira and if we use 'open' service desks - this was a problem as all customers could see the other service desk options.

We have now moved to using a separate instance of Jira for each customer to avoid the above from happening.  But, I would prefer to keep all under one instance if possible.

Is there a way to do this now, can it be done so that multiple customers can have open service desks and only see their information/options?

Thanks in advance!

[Trudy Claspill · Accepted solution]

No this is currently not possible.

Refer to this post

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Controlling-Customer-Access-Across-Multiple-Service-Desks/qaq-p/1025003

[Luke Bryant]

Thank you for clarifying, I really hope that this can be introduced in the near future.

Regards,

Luke