Service Desk SLA and Custom field

I would like to create a Service Desk SLA that should stop counting once a Custom Field is updated - is that possible?

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Hello,

It is not possible out of the box. You would need an app like SLA PowerBox.

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Thank you for a quick response - I will check the app

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If you find an issue when configuring SLA PowerBox please reach our support team under:

Doing such config is quick but tricky.

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Is there a solution for the Cloud product?

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