Service Desk project

[Senthilkumar]

Hi Team,

 I am creating an  It help-desk project in Service Desk. My question is, if anyone need to create some tickets in the service desk project, do they need to have Service Desk licence?

Kindly advice

[Jakub Hanak · Accepted solution]

Hello @Senthilkumar,

users definitelly don´t need to heva a JSD licence. And on who can raise a ticket it depends on Customer permissions settingss for your JSD project.

Best regards,

Jakub 

[Senthilkumar]

So we need to add entire company to the project. since its Server desk and all will request a ticket.

Senthil

[Alexey Matveev]

Hello,

A user does not need to have a service desk license to create a ticket in a service desk project. The user need the Create Issues permission for this project.