Service Desk ticket fields

[ktran]

I am checking out Service Desk via a trial.   I modified the fields and the modifications were saved.  However, when I tried to create a ticket, the modified fields did not show up.  Any help would be much appreciated.

[Angélica Luz · Accepted solution]

Hi Kristine,

Just for us to better understand and help you with this issue, can you please let us know where the field is not appearing? Is it on the Jira create issue screen or in the customer portal?
Can you check on Jira Settings > Issues > Custom fields if the field was added to the necessary screens?

Regards,
Angélica

[ktran]

Thanks for getting back with me.  I tried again today and everything works ok so not sure what I did wrong.