Share custom fields and screens Jira Service Desk and Jira Software

[aynura.nasibova]

Hi! Bug issues in Jira Software and Jira Service Desk can stay in sync if they share custom fields and screens. Could you help me in this process? How I can do it?

[Petter Gonçalves · Accepted solution]

Hello @aynura.nasibova

Welcome to the Atlassian community!

Jira Service Desk and Software are just sets of functionalities that run over the same Jira Core application.

That being said, you can indeed share the same fields and screens between those projects, except those fields available only for a project type (Request types, Organizations, etc).

To configure the same screens for your projects, you must navigate to each Project you have and select the same screen scheme under Project settings > Screens:

Project screens, schemes and fields 

To use the same fields, you must add the same field configuration for your Service desk and Software projects:

Specifying field behavior 

We suggest you take a look at the links provided to know more details on how to achieve your goal.

Let us know if you have any questions.

[aynura.nasibova]

Hello @Petter Gonçalves 

Thank you very much for your helping!

I was configure the same screens for my projects (Jira Software and Jira Service Desk).

Could you help me and say my next step?

Thanks in advance!

[Petter Gonçalves]

Hello @aynura.nasibova

You are welcome!

As mentioned before, once you configure the same screens, you must configure the same Field configuration for both Jira Software and service desk to ensure the same fields are available:

Specifying field behavior 

P.S: Once you do it, the same fields should be displayed in both applications, however, there are some differences in the screen layout, so it will not be exactly the same. Also, there are some fields that are only available for Jira Service or Software, so they will only display in their related projects.

Let us know the results you got from the steps above.

[JAVA]

Hello

I have the same problem but working with next-gen project JSD. On the following article say:

you can't share a field created in one next-gen service desk with another next-gen service desk, or with a classic project

https://support.atlassian.com/jira-service-desk-cloud/docs/customize-an-issues-fields-in-next-gen-service-desks/

[aynura.nasibova]

Hello @Petter Gonçalves Thank you very much for your helping!

I was able to configure and everything works