Show Pending Reason on Client ticket/portal

[Charles Focant]

Hello,

Does someone know how I can enable the display of the pending reason on the client portal, when they view their ticket.
They should be able to know why their request is on hold.

I don't mind it if needs an add-on, I just want to provide my customers with the information on why their request in on pause.

Thank you,

[Boyan Angelov _Nemetschek Bulgaria_]

 Hello,

You will need an add-on for that. You can try the one we wrote - Advanced Portal Reports - it would allow you to show Pending Reason, as well as any other issue field to the customer in a table report format (much similar to the existing Requests page). Also the customer can sort, rearrange columns, export to CSV. etc.

Best regards,

Boyan

[Charles Focant]

Thank you.

This simple feature is not available natively in JSD Server?

Does your Add-in interactConflict with other plug-ins like "Extensions For Jira" or "My Requests"?

These already manage stuff like displaying SLA on the client portal.

[Boyan Angelov _Nemetschek Bulgaria_]

Hello,

As far as I know our addon does not conflict with the mentioned addons. 

Best regards,

Boyan

[Charles Focant]

I did not see in the description of your Add-In that ic can do what I need... Can you provide me with a screenshot?

Thank you.