Some agents can't @other agents or search for watchers

[tara.tremelling@cerence.com]

Browse Project Permission is set.

Some agents have no issues. Other agents for some reason cannot @anyone in comments and cannot find other when they go to add them as watchers.

Strange - need some help. Can't ID why some are ok and others are not.

[Flavien Gache · Accepted solution]

Hi tara. I think the problem might come from a global permission called Browse users and groups.

Some users may be into a group linked to that global permission, therefore they can tag sbdy. I suggest you add those who can't into a group who has this permission.

Tell me if it helped ;)

[tara.tremelling@cerence.com]

Yes, that was it. Although Atlassian Access should we think have enabled for all - we specifically added those groups and now they can. 

[Flavien Gache]

Glad to see it worked ;) Could you accept our answers please ? 

Have a wonderful day ^^

[Dirk Ronsmans]

Hi tara.tremelling@cerence.com ,

This is often because they are missing the global permission to do so.

To be able to @mention someone they require the Browse users and groups global permission

https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/