The right to view watchers and voters does not work for customer portal!

[Hielke Rijpstra]

I have tried to exclude the watchers for the customers, but somehow they are still visible for the customers.

[Hielke Rijpstra]

This is how our rights are at the moment @Peter Bengov 

[Peter Bengov]

Hi @Hielke Rijpstra so your issue is the customer see or don't see watchers? My past experience shows they shouldn't be able to view watchers or votes as they are part of Jira Software license, visible to in-org users, while customers can see "recipients" as part of Jira Service Desk license. 

[Hielke Rijpstra]

@Peter Bengov The customers can see the other watchers! 

I have tested it with a view customers, and all of them can see other watchers and organisations. 

Even though rights for followers are only for the project roles (administrator and the team).

[Peter Bengov]

Can you share a screenshot? 

[Hielke Rijpstra]

@Peter Bengov see screenshot. The customer can still see other watchers

[Peter Bengov]

I wanted to see the screenshot of the customer portal. To understand how they see watchers and votes in the interface. Thanks 

[Hielke Rijpstra]

It's about the "Shared With", that is the part we do not want to show to our customers.

[Peter Bengov]

@Hielke Rijpstra the Share With is not the same as Jira Watchers. 

Jira Service Desk allows added what was referred to in the past as Participants and it allows agents and customer to add customers there.

Customers can't add "watchers" from your internal org. 

Why would you want to prevent customers to add their fellow customers to a request? 

[Hielke Rijpstra]

We do not want to let other customers know, what other customers are also linked with the issue. 

How can I switch off the shared with? @Peter Bengov 

[Hielke Rijpstra]

@Peter Bengov 

We want to turn off the shared with for customers. How can we do this?

Hope to hear soon from you!

[Peter Bengov]

@Hielke Rijpstra you might want to try this option to disable a module in your add-ons/app page: https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-remove-quot-Share-with-Customer-quot-button-from-a/qaq-p/738897