Time to resolution field error which importing CSV

[Nicolas Dougall]

Hi guys,

I'm having trouble mapping the Time to Resolution field for our SLA's when I import a CSV. I keep getting an error saying that the formatting is not correct.

Can anyone tell me the correct formatting for this field? I can't seem to find any information about it in the documentation?

Many thanks

[Hazwan Ariffin]

It depends on your CSV file. Paste here one example of the value of the Time to Resolution field on your CSV file, so we can have a look and see the correct formatting for it.

[Nicolas Dougall]

Hi Hazwan,

I tried h:mm formatting and a couple of other types too, nothing has worked so far.

See below example from CSV file.

5:37
5:42
16:24

[Hazwan Ariffin]

So you're trying to import SLA, is that right? That's not possible. SLAs have their own calculation. You can't really import it.