Unable to view the reopen incidents

[Manhar Sharma]

I have got some incidents re-opened in jira service management but the re-opened ones are not showing in the open incidents view. They are still showing up in the resolved incidents (last 7 days) which is causing problem as unable to track these re-opened ones

[Jack Brickey · Accepted solution]

Are these Opsgenie incidents or JSM issues? If the latter please verify that the Resolution is cleared (empty). 

[Manhar Sharma]

Yes, post clearing the resolution incidents moved into the open incidents view. thank you