View and customize option not available for Jira Service Desk Project Administrator

[Mukesh Kumar]

As a Jira administrator, I am able to see View and customize option available under Project Settings> Portal Settings, for my Service desk project. But when I created a user and assigned all permissions including Administrator, he is not able to see View and customize option. Can anyone suggest, how can we assign View and Customize option to Administrators

[Victor Mutambuki]

Mukesh,

You need to add the user to either the role of ADMIN or Service Desk Team to be able to see the Service Desk.

Victor

[Mukesh Kumar]

I have already added the user with all the roles assigned. User can access Service Desk but he can't manage banners etc available under  View and customize section. With my Jira administrator account I can see below this option.

[Alexey Matveev]

Hello,

Do you mean that the user has the Project Administrator permission in the project permisson scheme?

[Mukesh Kumar]

@Alexey Matveev, thanks for your quick response. I have added people and assigned all the roles including Administrator.