Community
Products
Jira Service Management
Questions
Where is the create issue automation on service desk 3.9.1 server

Where is the create issue automation on service desk 3.9.1 server

There is a document stating that you can create linked issues in automation but the option is not available on service desk server 3.9.1

https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-from-new-requests

2 answers

3 votes

Sorry, I see the document is for Cloud. Will this option be available on server any time soon?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Agreed! Seems this should also be readily available in Server.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I also agree. Will make the life of our support teams easier! :)

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

This is getting to be real CRAP! The cloud and server should BOTH have identical functionality! It's very frustrating to find the cloud has capabilities we need on the server version!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • like this

Cloud and Server divergence is increasing, and Atlassian have at least been honest in telling us that it's going to happen.

But I'm totally with you on the fact that that is a really poor decision. I'm ok with "Cloud is always ahead of server", as long as server will get the stuff we see on Cloud (and ideally quite quickly), but we now know the two products are going to diverge and that's simply a monumental PITA. Both systems are getting improvements the other one needs as well.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Divergence is the death knell for migration from cloud to server.

Migration is often required when company A acquires company. Company A runs a server based Jira while company B uses Jira in the cloud.