Why I get 'Domain claim failed for this domain' error but domain is verified?

[Andrey Tomilenko]

In JIRA Service Desk I get an error 'Domain claim failed for this domain' when trying to set up a custom email address. But on the Domains page, I can see that domain is "VERIFIED".

[Andrey Tomilenko · Accepted solution]

This problem is due to JIRA's bug: https://jira.atlassian.com/browse/IM-21

You should write to Atlassian's Help Center and they will provide a workaround for you.

[Pedro Gonçalves]

Having the same problem here...no solution found.

[Paulo F.]

Hi Pedro,

Please log a ticket via https://support.atlassian.com and reference this post or https://jira.atlassian.com/browse/IM-21 so that we can apply the workaround for you.

Cheers,
Paulo

Atlassian Cloud Support