Why is this email to request type automation not working?

[Aljoscha Börsch]

I have an automation rule with the following pattern (Advanced view in ""):

WHEN Issue created IF Issue matches "summary ~ license AND request-channel-type = email" THEN Edit request type "license".

This should change the type to our license type if the email header has license included. The type stays the default type. Both are of the issue type "support"

[Cristian Rosas [Tecnofor] · Accepted solution]

Hi Aljoscha,

Have you tried to use that filter first and see if show the results as you need?

Also, check the logs of automation, they are pretty useful.

[Aljoscha Börsch]

Hi Christian,

thank you for the tip with the log.

I removed additional else ifs and conditions (in the if statement they seem to be AND connected).

Now it works fine.