Workflow statuses depending on a field value

[Oleksii Filiaiev]

Hi everyone,

Can you please assist me with the case::
I have a workflow with two mutually excluding statuses. Meaning only one of the two statuses can be used. There is a field which can take values 'required' and 'non-required'. For a ticket with 'required' workflow goes to status 'approval' and for 'non-required' it goes to 'development'.

Please share your thoughts on how can I configure it?

[Jack Brickey]

so you will need two statuses AND you will need unique transitions. in other words you can't have a single transition auto-direct to the end status based upon a fields value. Now you can, and should) add a Condition to each transition to ensure that the proper field value is set when transitioning. Example

Status: Approval, Transition = Request Approval, Condition - custom-field = Required

Status: Development, Transition = No Approval, Condition - custom-field = non-required

[Oleksii Filiaiev]

Hi Jack,

Thank you for the reply.

I have two statuses and two different transitions.
Do you think I can present only one transition option on a screen depending on a field value?

[Jack Brickey]

One thought comes to mind using an addon for automation or scripting...

create a status, say “approval assessment” with a single transition “approval”. The user transitions the issue to this status. Using the addon, trigger a rule that when transitioned into this status the next transition is done based upon the value. This would be easy using Automation for Jira and expect the same for other addons.

[Oleksii Filiaiev]

Thanks. This could work. But unfortunately isn't suitable for me.

I must have statuses 1, 2, 3, 4a/4b, 5a/5b, 6, 7, 8.
For a/b statuses the decision is made based on a Field with possible values A, B, C.
IF A then 4a-5a path  ELSE 4b-5b path.

Any ideas? May be some scripting?