can different customer different portals

[Billy]

Example:
A portals : customer A,G H can see and submit ticket only.
B portals : customer A,B C can see and submit ticket only.

customer A can submit ticket in portals A & B.
and
customer G only can submit ticket in portals A.

[Ismael Jimoh]

@Billy  

To achieve this you may need to adjust your customer permissions for each project. You will need a setting stating only customers  added to a project are allowed to access the portal. See:

Change the share option to the second option so users cannot see each other unless they know the other person’s email address.

This setting is for both projects.

[Billy]

@Ismael Jimoh  If is same Project, but can see diffrent Portals Group, this can ?

Or must need 2 Project to control Portals ?

[Billy]

Mean:

only 1 Project, but inside have 3 Portals Group. (A, B, C)

but in this Project i got 30 Customer,
- 1 till 14 Customer only can see Portals Group A,
- 15 till 26 Customer only can see Portals Group A, B
- 27 till 30 Customer only can see Portals Group A, B, C

may i know how can i setup this?

Or i need open 3 Project (X, Y, Z)
X Project -  adjust 1 till 30 customer to this Project.
Y Project - adjust 15 till 26 customer to this Project.
Z Project - adjust 27 till 30 customer to this Project.

[Ismael Jimoh]

Unfortunately, you would require 3 separate projects for this without an add-on to my knowledge. The default JSD configurations are on a project level and not per request.

The options are using add-ons like https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview could help. See set permission for Request Type.

Regards.

[Tom Jones [Appsvio]]

Hi 

You can also use our app, Feature Bundle. It has more options to control request type visibility. You can also set dynamic visibility for the entire portal. 

Cheers, Tom