create new issue category?

[Jennifer Marotta]

Hi,

We are trialing Service Desk and I am trying to follow the suggested"tutorials" from Atlassian.  When adding the very first request type, I cannot complete the task as described as the drop down choices do not mirror the selection in the tutorial.  It seems I can't add issue types either, however, I am the admin for the whole service desk trial program, so I'm not sure who to ask for permissions to add issue types...

Thanks in advance for any help!

[Victor Mutambuki]

Jennifer,

What do you mean by category? Can you please take a screenshot?

Victor

[Jennifer Marotta]

Hi Victor,

Thank you for your reply, here are two screen shots - the first is from the tutorial showing what I am supposed to (and want to) be doing:

[Victor Mutambuki]

Jennifer

To configure the Service Desk, you need to a JIRA admin and also have the JIRA Service Desk license.

Do you have both?

Victor

[Victor Mutambuki]

Jennifer

To configure the Service Desk, you need to a JIRA admin and also have the JIRA Service Desk license. Also, you need to add yourself as an admin in the service desk and also as a member of the Service Desk Team.

Do you have both?

Victor

[laralg]

Hi Jennifer, 

The Issuetypes are not the same as the Requests, you can add new Request to your project if you are a Project Admin, but not Issue types for that you need to be a Jira Admin.

The Requests are mapped to the Issuetypes, and the issue types are mapped to your project so before adding the request you should.

Create the new Issuetype

Add it to the Issuetype scheme of your project so you can select it ( If you cannot create an issue with it, your task is not complete)

Add the new request type with that issuetype.

Hope it helps.

[Jennifer Marotta]

Hi - Thanks for your reply - that helps a little.  I am currently trialing Service Desk and in the tutorial it asks for new users to create a request for
"wifi connection help"

that request is to be set up (according to the tutorial) as an issue type of "Access" - we definitely need this issue type in our organization.  However, there are only three issue types for me to pick from and it does not seem that there is an opportunity to add any new issue types, including many of the ones shown in previews or demos.

Does that make more sense?

Thanks

Jennifer

[laralg]

Hi Jennifer,

I made a short tutorial for you with screenshots! hope it helps!
Firt as a Jira Admin you create the new issuetype, then you add-it to your project, once thats done you get to use it for requests!