enable notifications of a new incident

[Danilo Antonio Araujo Lopez]

Hi.

How can I get a new generation project to notify an email group or an agent when an unassigned ticket is created. In classical projects there was the option of defining a group or a person who would be notified when creating an incident by changing the notification scheme. but in new generation projects this option is no longer available.

regards

[Hazwan Ariffin]

I believe using Project Automation - https://www.atlassian.com/software/jira/features/automation, you'll be able to achieve this. You can set it up as per the screenshot below

[Christian Grasser]

Thanks for the tip. Works as expected.

But how can I get a mobile notification too from the mobile app "Jira Cloud"?
I am only getting an mobile notification if the customer is replying on a existing issue.

But if a new issue is created I don't get any info from the mobile app.
Also if I assign it directly to the user with an automation I don't get any notification from the "Jira Cloud" app.