how to add the approvals module on the portal

[Tatiana]

Hi! Please, tell me how to add the approvals module on the portal(Like in the screen). 

We add field and change status, but this module is not visible.

[Petter Gonçalves]

Hello @Tatiana

Thank you for reaching out.

Per your description, I understand you are not being able to see the Approvals required in the customer portal of your Jira Service Desk Cloud. Is that correct?

In order to better troubleshoot the problem, please provide us with the information below:

1. Can you confirm if the approvals are appearing in the Agent view (Internal) in the issues?
2. Have you added the Approval in the workflow status as displayed in the screenshot below?
   
3. Make sure you followed all the steps of the documentation below:
   Add an approval to a workflow 
4. If you followed those steps, can you confirm if you are trying to set a pre-determined list of approvers or let your customer choose their own approvers?

Let us know if this information helps.

[Tatiana]

Hi! Thanks for your reply. I created the SD from scratch and didn't change anything in it. Approvals in the WF are configured by default. In screen you see that approvals are appearing in the Agent view (Internal) in the issues

The portal does not have a similar module Approvals,  just the field Approvers

[Tatiana]

And it isn't Cloud version - We use Jira Server

[Petter Gonçalves]

Hello @Tatiana

Checking the screenshot you provided, I believe the approval panel is not appearing because you have added yourself as the only approver for the request, so the panel does not need to be displayed.

Can you please check if the same behavior happens when you select a different approver?

Additionally, make sure the Approvers field is added your customer portal view. These would be the steps:

1. Navigate to your project > Project Settings > Request types
2. Click to Edit Fields in the request type you are using
3. Make sure you added the "Approvers" field to the request type

Let us know if you have any questions.

[Tatiana]

The screenshots show that the Approvers field was added to the portal and I chose another user for approve - the Approvals blog didn't appear on the portal