is it possible to exchange the email you receive as requests?

[aleff.silva]

I would like to know if it is possible to exchange the email that receives the requests for an email from the company

[Angélica Luz]

Hello @aleff.silva,

Thank you for reaching out to Atlassian Community!

When using Jira Service Management, it’s possible to add a custom email to receive requests via email.

If you go to Project settings > Email requests (Classic project) or Project settings > Channels > Email (Next-gen project) you will see the option to “Connect a custom email account”.

For more details, please check the documentation below:

• Add a custom email account
• Add a custom email account in next-gen projects

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

[aleff.silva]

How can i configure that part, i don't know where i get that informations

If i put the e-mail adress and default configuration, apear this error, the langague of message is Portuguese Brazil.

[Angélica Luz]

Hi Aleff,

You need to talk to the IT department for them to check if the IMAP/POP port is open and they are the ones that can confirm the details you need such as mail server, protocol, and port.

||Service||Port Number||
|IMAP (non-secure)|143|
|IMAP (secure)|993|
|POP (non-secure)|110|
|POP (secure)|995|

[J.Acosta]

Yes, it is possible to change your Email channel Request for a Service Management Project

You will need to create a Email Chanel Request Valid in your project / ignore this step if you already have one 

Go to the Project Setting > Email Request > Edit the "Default Email Account"

Make sure to make an email request end verify the logs 

[aleff.silva]

I can't change entire e-mail, just first part of it.