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multi jira servicedesk project with different email

multi jira servicedesk project with different email

Dear Support,

Currently we have 1 active servicedesk. i want to create one more servicedesk. But when i configure Email request, there is an error message :

Cannot link your email account due to emails in inbox

Your inbox must be empty before you can continue to the next step. Please move the existing emails out of the inbox and try again..

Rgds

Mursahid

PT Elnusa Tbk

1 answer

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are you using a brand new email address for the new project? If the emails has emails in it then it will fail as the error indicates. JSD checks for this to protect against associating an email that might have thousands of emails which would result in 1000s of issues being created. Try logging into the email and checking the inbox.

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Yes i am using a brand new email address.

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what version are you on? I found this bug fixed in 3.13.1 - JSDSERVER-5778

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Try logging into the email and checking the inbox.?

Do you mean inbox email of the first JSD project? Or second JSD Project? I have check Both, they're all empty.

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you aren't by chance using gmail are you? note that archived in gmail are still there. But given you said it is truly new i expect this isn't it. Please contact Atlassian Support.

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No. i am not using Gmail. i am using my company email.

My Jira Version is : 7.10.0

Build Number : 710001

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FWIW, i would not accept this as an answer. If you get something back from Support and/or find the cause, please post as an answer and accept that. In this way future searches might be helped.

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Hi Jack,

Sorry i have give you wrong JSD Version. The Correct one is : JIRA Service Desk 3.13.0. Is it still related with the BUGS?

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i would guess so based upon the noted fix version of 3.13.1. I recommend upgrading.

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I've check Version history of jira. And it surprice me that my Jira version is too old.

3.13.0 vs 4.0.2. Can i jump upgrade to directly version 4.0.2

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