notification ticket assigned

[fatoumata Sall]

hi 

when I assigne a ticket only the responsable receive email not a reporter 

I need help 

[fatoumata Sall · Accepted solution]

only notify reporter  when I assigne ticket doesn't work 

[Susan Hauth _Jira Queen_]

Hi,

If all you do is assign an issue then no, there won't be a customer notification. You need to make that assignment part of a transition to a status so then the reporter will be notified and/or generate a comment for the customer.

Susan

[fatoumata Sall]

so i need to modified the workflow ? can you explain me please ?

Thank 

[Susan Hauth _Jira Queen_]

Hi,

You need to be a project administrator or jira administrator.  Workflows and how to mange are explained here:

https://confluence.atlassian.com/adminjiracloud/working-with-workflows-776636540.html

Cheers

Susan

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi,

In the customer notifications in Service Desk project admin, check to see that the reporter is selected for each of the different notifications

[fatoumata Sall]

ll other notifications I set are sent correctly. 

In 'Notifications to customer' there are some default rules. However: notification upon assignment of the ticket is not mentioned there. I can't add that type of issue-notification to the custome automation as well.