one assignee complains can get ticket auto assign

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Please clarify.

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one engineer complains that he cant get ticket automatically

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I'm afraid repeating the question and changing a couple of words does not clarify anything. "can't get ticket auto assign" and "can't get ticket automatically" are the problem here - you have to tell us what "get" is in them.

Could you please explain what you are doing, what is happening and what is wrong?

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kindly explain how assign tickets to some one automatically

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In what case? When do you want to do it and what is the rule for whom is chosen?

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one assignee complains can get ticket auto assign

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