For all the emailed requests logged in my service desk I see the Reporter is coming as qm "<code>". How can I ensure that the Reporter field is populated with the value of the email ID of the customer who sent the request?
hi @Abhi ,
The reporter will be populated with the customer account for the reporter.
The e-mail ID is not supported in the reporter field moving forward.
Recommend reading https://community.atlassian.com/t5/Jira-questions/Missing-reporter-s-email-address/qaq-p/1128946 on the why.
Cheers,
Radu
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