I seem to be the only one in my organization that is not able to view any requests in the portal queue, however, I am able to view them on the actual Service Desk.
This question seems intended to your jira admin, don't you think ? Also you provide so few details it's hard to get the context.
Are you supposed to be an agent of a portal project ? What are you calling the "portal queue" and "the actual Service Desk" ? Can you attach screenshots ?
Regards
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