Resolution field to public comment box.

[Rodriguez, Jhon Ronald]

Is it possible to replicate the resolution field going to public comment box?

or how the customer can view the resolution field?

[BK Paton · Accepted solution]

Hey Rodriguez,

You could use Automation. When an issue is transitioned to resolved, you could add a comment that contains the resolution as a public comment.

Let me know if you need more help setting it up.

Cheers,

Ben.

[Rodriguez, Jhon Ronald]

can you guide me for setting it up. thanks

[Rodriguez, Jhon Ronald]

Can someone help me on how to do this automation.

[Daniel Ebers]

You could do it as follows:

It will show in the issue like this:

Cheers,
Daniel

[Rodriguez, Jhon Ronald]

Thank you Daniel. Will keep you posted once i applied the automation.

[Rodriguez, Jhon Ronald]

the variable is not working.

[Daniel Ebers]

I saw you are using a next-gen project, things seem to work differently there.
Using {{issue.fields.resolution}} it is possible to get the resolution, however it prints the numerical ID.
For me it is unclear why there is the distinction - probably a speciality of next-gens.