Restrict customer view to service project portals

[Ronald Mathew]

Hi Guys,

We created different service projects and added customers into each service projects respectively.  However, when our customers logged into their portals they were able to access every other service project portals that they are not added into.

Is there any way to restrict this access? Please do let know

[Ariel Kauan · Accepted solution]

Hi,

Strange to appear to customers, other projects.

Are projects restricted to authorized / added people only?
If customers have a Customer profile, they should only access their projects.

I translated it through Google, sorry for a wrong word.

[Ronald Mathew]

We added customers under each service project --> channels & people-->customers

bt when customers access their portal URl given to them- they can access other service project portal data. We looked for changing the portal settings but couldnt figure this out yet.

Any ideas why?

[Ariel Kauan]

Access the project, then Project settings> Client permissions> Service project access

In this location, the option "Customers added by agents and administrators" must be selected.

[Ronald Mathew]

Hi Ariel,

This option was already selected, but still issue persists.

[Rahesh Ramachandran]

Hi,

The option "Customers added by agents and administrators" is already selected, still no luck!  

Is there any way to change the portal settings to restrict customer access?

[Rahesh Ramachandran]

Hi Ariel,

Thanks it worked.. 

Went to each project and for each one selected option "Customers added by agents and administrators".