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SLA clock

Juhaina Almama
Juhaina Almama
Contributor
April 24, 2020

SLA clock is correct but onetime it come like 4d 8h and another case come 1w, why and how stop it?

 

SLA2.pngSLA1.png

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Viktor
Viktor
Contributor
April 24, 2020

Replace SD with your Service Desk ID

You can view your SLA settings at http://server:8080/servicedesk/admin/SD/sla/custom/1

It will pause according to the SLA Calendar at http://server:8080/servicedesk/admin/SD/calendars/list

 

Can you be more specific?

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Juhaina Almama
Juhaina Almama
Contributor
April 26, 2020

I have no problem with calendar, everything is OK, but why 1w showed like 4d 8h is the question , although 1w=4d 8h. it differs from issue til issue, in the same project and the same SLA and the  same issue type .

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