SLA values missing in issue subscription email

[Andrew Januszak]

Why are my SLA times/values not displaying in my issue subscription email?

See screen shot below--it's from the email. When I view the filter in Jira,  the values appear as expected. As you can see the issue type icons load just fine in the email so I'm assuming it's not an external images in email thing. 

Anyone else have this issue?

Thanks in advance!

[Andrew Januszak · Accepted solution]

Turns out it was a bug in 3.16.0 (server). Just upgraded to 4.0.0 and that did the trick.

[Jack Brickey]

@Andrew Januszak , if you go to the detail view for one of the issues, e.g. LTS-1072, is the SLA shown? Are you sure that the specific issues actually meet SLA criteria?

[Andrew Januszak]

Yes, here's a screenshot of what the filter results look like... 

[Jack Brickey]

certainly interesting. I have set up one as a test. will get back here when I have more thoughts. Has this ever worked previously?

[Andrew Januszak]

Thanks--haven't had to do this before... 

[Jack Brickey]

I just ran a test and it works fine. I have a theory but a bit of a shot in the dark. Can you check to see if you have multiple "time to first response" slas?

go to advanced search for issues and start entering the text "time to..." and see what pops up.

[Andrew Januszak]

Thanks for the suggestion. I do not have multiple SLAs for "time to first response". I just created and tested another subscription for a different SLA and got the same empty result in the email. 

[Jack Brickey]

I'm on Cloud and certainly don't see this. I will ping some 'server' champions to see fi they have experienced. You might reach out to Atlassian Support.