SLA

[Chris]

I want to understand how does SLA work for different issue types. If i have 4 issue types , how would an SLA understand to which issue type does it belong to? 

While create custom Fields for my issue type , do i need to add SLA custom field types to the screens? If yes, I tried it but still I am getting not SLA set after creating a ticket. 

[Carla Ann Rowland · Accepted solution]

When the queue is created the administrator can indicate in the filter which issue type  the SLA is for; which is the custom field type? The JIRA Service desk has its own fields and do not need to have it added since they should be automated. Need more clarification.

[Gökçe Gürsel {Appfire}]

Hi @Chris

Can you give us a bit more information about your question? Are you using a plugin? Could you share your SLA definitions as a screenshot?