Service Desk Help Center list shows Help Centers that should not be listed.

[Ruth Halbach]

I just reconciled the Service Desk projects we have with the Help Centers listed when clicking on 'Browse All'.  I see Help Centers listed that should not be and others that are missing from the list (missing ones may be due to permission).  Can this list be modified?

[Marty]

Hi Ruth,

I am not on the Jira Service Desk Team, but I will try to help.

I think this depends on the settings within each Service Desk Project.

In particular, I would look at Settings -> Customer Permissions.

It's possible that some Service Desk Projects are only shown to Customers who have been added to the project. 

Another thought I had was, what if some of the Service Desk Projects have all of their Request Types Hidden from the Portal.  I'm not sure if the Project would still appear in the Help Center then.

There is no way I know of to simply show or hide a Portal from the Help Center.  But then again, I am not an expert, so there may be a way.

I hope that helps!