Service desk notifications when issue added for all agents

[Richard Morgan]

Is there a way for when an issue is created for all members of our IT team (the "People" in the project) to receive a notification, rather than them having to monitor the service desk?

[Gökçe Gürsel {Appfire}]

Hi Richard,

Welcome to the Atlassian Community! You can navigate to Project Settings - Notifications and click on the Add link in the Issue Created segment and add the IT Team (group or project role) to the notification scheme. However, this will cause changes in all projects that use this notification scheme and cause some unnecessary notifications to be sent to the IT team. So, the best way is to create a new Notification scheme by copying the existing one, adding the IT team to be notified when Issue created event happens, and then associating this new notification scheme with the project.

For detailed information, you can refer to the documentation: https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html

If you have more questions, feel free to ask.

Regards,

Gökçe