With Jira Service Desk, is there a way to enable sharing an issue with specific users at creation

[jniquet_rodeofx]

Hi,

I'm doing a big push to move my users from email to portal usage for our service desk.

Unfortunately, I'm unable to find a way to enable sharing an issue with specific users within my organization while using the form on the web portal to create ticket.

Is there a way to add participants to an issue at creation or only once an issue is created?

I do have a backup plan in mind, creating a field that would allow users to enter email they want to share and using jira automation to automatically add the ppl listed in that field once an issue is created to the list of participants. But I find it to be a somewhat dirty workaround and I was looking for a built-in way to do this.

Please note that organization sharing work but it's too wide for my needs. I need user to be able to share directly with members of other organizations as well.

Thanks.

[Trudy Claspill · Accepted solution]

I last worked with JIRA Server v7.13. As I recall, there was no way built in to allow a customer to share tickets with individuals at the time the ticket was created in the portal. The sharing could only be done after the ticket creation was completed.

[jniquet_rodeofx]

Thanks, I came to similar conclusion. Bummer :(

[jniquet_rodeofx]

.