Set organisation and new reporter based on custom field

[Johannes Rudolf]

Hi community,

I am not an expert in scripting but am really eager to learn more and to get things done by using groovy and Script Runner. Today I kindly ask you for your support since I get stuck. I have tried a lot and I have read a lot of articles in Script Runner documentation + library as well as around here. Most of the articles generally lead into the right direction but I can't put all these things together in order to achieve the following:

• based on a choice from a single select field (mandatory upon issue creation)
• an existing Service Desk organisation shall be set
• an existing particular reporter for this organisation shall be set
• once the issue has been created.

We're using Jira (Server) 7.13.11 and Service Desk 3.6.11 plus Script Runner for Jira 6.2.1. To get this task done I was going to set up a script to be used as a script listener via Script Runner only on the "Issue Created" event.

Please find below the current work on my script:

(parts that are commented out were part of my testing)

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.type.EventDispatchOption
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.user.util.UserManager
import groovy.transform.Field
import org.apache.log4j.Logger
import org.apache.log4j.Level

@Field Logger log = Logger.getLogger("Partner/Organisation setter:")
log.setLevel(Level.DEBUG)

ApplicationUser user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
UserManager userManager = ComponentAccessor.getUserManager()
IssueManager issueManager = ComponentAccessor.getComponent(IssueManager.class)
MutableIssue updatedIssue = (MutableIssue) event.getIssue()
MutableIssue issue = ComponentAccessor.getIssueManager().getIssueByCurrentKey("")

//def issueReporter
//def partner = customFieldManager.getCustomFieldObject("customfield_10111")
//def organisation = customFieldManager.getCustomFieldObject("customfield_10103")

def partner = ComponentAccessor.customFieldManager.getCustomFieldObject("customfield_10111");
//config.partner = issue.getCustomFieldValue(partner);
def organisation = ComponentAccessor.customFieldManager.getCustomFieldObject("customfield_10103");
//config.organisation = issue.getCustomFieldValue(organisation);

CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager()
//CustomField partner = customFieldManager.getCustomFieldObjectByName("partner")
//CustomField organisation = customFieldManager.getCustomFieldObjectByName("organisation")

// String organisationValue
// def partner = updatedIssue.getCustomFieldValue(partner)

log.info("Inspecting: " + updatedIssue.key)
log.info("Partner: " + partner)

// ### end of initial part ###

// ### start of test part ###

if(partner == "Test Partner"){
log.info("Updating Partner: Test Partner")

def issueReporter = userManager.getUserByKey('testpartner@domain.de')
issue.setReporter(issueReporter)
issueManager.updateIssue(user, issue, EventDispatchOption.DO_NOT_DISPATCH, false)

organisation.updateValue(null, updatedIssue, new ModifiedValue(updatedIssue.getCustomFieldValue(organisation), "Test Partner"),new DefaultIssueChangeHolder()) 
//updatedIssue.setCustomFieldValue(organisation)
issueManager.updateIssue(event.getUser(), (MutableIssue)updatedIssue, EventDispatchOption.ISSUE_UPDATED, false)
}

And this is the current outcome in log:

2020-08-14 10:34:49,868 INFO [Partner/Organisation setter:]: Inspecting: CS-96814
2020-08-14 10:34:49,868 INFO [Partner/Organisation setter:]: Partner: Partner
2020-08-14 10:34:49,872 ERROR [runner.AbstractScriptListener]: *************************************************************************************
2020-08-14 10:34:49,872 ERROR [runner.AbstractScriptListener]: Script function failed on event: com.atlassian.jira.event.issue.IssueEvent, file: null
java.lang.IllegalArgumentException: Can only compare Field objects.
	at com.atlassian.jira.issue.fields.ImmutableCustomField.compareTo(ImmutableCustomField.java:1841)
	at Script642.run(Script642.groovy:58)

Many thanks in advance for for help!

Best regards,

Johannes

[Johannes Rudolf · Accepted solution]

This is how it looks in the end. During development we went into some other trouble but in the end we managed to get it working as a workflow post function with script runner):

import com.atlassian.fugue.Option
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.type.EventDispatchOption
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.user.util.UserManager
import com.atlassian.servicedesk.api.ServiceDeskManager
import com.atlassian.servicedesk.api.organization.OrganizationService
import com.onresolve.scriptrunner.runner.customisers.PluginModule
import com.onresolve.scriptrunner.runner.customisers.WithPlugin
import groovy.transform.Field
import org.apache.log4j.Logger
import org.apache.log4j.Level

@Field Logger log = Logger.getLogger("Partner/Organisation setter:")
log.setLevel(Level.DEBUG)
@WithPlugin("com.atlassian.servicedesk")
@PluginModule ServiceDeskManager serviceDeskManager
@PluginModule OrganizationService organizationService


ApplicationUser user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
UserManager userManager = ComponentAccessor.getUserManager()
IssueManager issueManager = ComponentAccessor.getComponent(IssueManager.class)
def partner = ComponentAccessor.customFieldManager.getCustomFieldObject("customfield_id")
def organisation = ComponentAccessor.customFieldManager.getCustomFieldObject("customfield_id")
def partnerValue = partner.getValue(issue)
def organisationValue = organisation.getValue(issue)

//Logging
log.info("Partner: " + partnerValue.getClass())
log.info("Organisation: " + organisationValue.getClass())


def organisationList
def organization

switch (partnerValue.toString()) {
case 'Partner A':
organization = organizationService.getById(user, 1).right()?.get()
issue.setReporterId('partner.A')
break
case 'Partner B':
organization = organizationService.getById(user, 2).right()?.get()
issue.setReporterId('partner.B')
break
case 'Partner C':
organization = organizationService.getById(user, 3).right()?.get()
issue.setReporterId('partner.C')
break
// etc. 
}
def organizationList = [organization]
issue.setCustomFieldValue(organisation, organizationList)
ComponentAccessor.getIssueManager().updateIssue(user, issue, EventDispatchOption.ISSUE_UPDATED, false)

[Raynard Rhodes]

It looks like there is an issue on line 58. Which part of the code is line 58?

[Johannes Rudolf]

if(partner == "Test Partner"){

I was quite sure that from all lies this one would be fine. But I can be wrong. :-)

Line 58 makes sense btw., now I see it. 

[Raynard Rhodes]

I think you may want to check if the value of the partner customfield is equal to "Test Partner"

def issue = event.issue
def partner = ComponentAccessor.customFieldManager.getCustomFieldObject("customfield_10111")
def partnerValue = partner.getValue(issue)
if(partnerValue.equals("Test Partner")
{
...
}

I usually like to test these before I post them, but I'm unable to test at the moment.