Setting up Department Queues

[Werner Sturm]

Hi Community. 

In my Company we´re using Jira Service Desk as a Ticket system. We set up some various Queues and Issues. 

My problem now is: Our Department Managers want to have a overview about the Tickets of thier department. For this purpose we added an AD Sync, to get various Attributes. 

Usually i would define thier accesses via Roles... but unfortunatly this seems not possible. 

I can add a new queue, define the filters and now i get all Tickets from a department. But this Queue is visible for every Agent. 

So this Queue should be only visible for the Deparment Manager and should include all tickets that affect the department (which are raised by the Departments Employees). 

Is there any way to achieve this?

Thanks in advance.

[Roman Kersky · Accepted solution]

HI. You need configuration Security Level (link) for project and limit visibility issues by level based on AD groups