Should new customers be created from the address list (To and CC fields only) of email messages?

[Виктория]

when I create issue from the email letter, customers had created from the address list (To and CC fields) of email messages?
it is in Request participant every time. 
Is it possible:
1. Disable their inclusion in the ticket participants?
2. Or sending such invitations?

[Divyanshi]

Hi Виктория,

Thanks so much for your question.

To further understand your request, can we get more details on what your desired outcome is (for instance, an example) and the version of JSD you’re using? It’s possible that you’re on a version that might not provide configuration for this.

From version 4.7.0 you can look at these settings under: JSD Jira Admin > Email Requests > Customer account creation section and Project Settings > Customer permissions > Who can raise requests? and see if anything on there might configure your service desk to better suit your needs.

Screenshots of the mentioned settings from JSD 4.13.0 are shown below.

The following help documentation might also help you find a way to configure your service desk.

• https://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html

• https://confluence.atlassian.com/adminjiraserver/enabling-public-signup-and-captcha-938847032.html

Thank you,

Divyanshi
Jira Service Desk

ps. if this answer is correct, please select the ‘accept answer’ button