Slack integration using Automation for JIRA and comment properties

[Kristiina Keelmann]

Hello,

I have set up integration with Slack using Automation for JIRA but I'm unable to find a way how both customer and service desk agent public comments could show up in the Slack channel. When using compare condition functionality and defining value {{comment.properties."sd.public.comment".internal}} to be false, only service desk agent public comments are showing up (which is good) in the Slack channel, but customer comments are left out. 

Thanks in advance for the help! 

Best regards,

Kristiina 

[Scott Harwood · Accepted solution]

Hi Krisitiina,

You can achieve this by checking the smart value {{comment.internal}} does not equal true.

Cheers,

Scott

[Kristiina Keelmann]

Hi,

Thanks a lot! 

Best regards,

Kristiina