Smart values: Epic, Priority and Custom Field(Worked Today) send empty values through auto-email

[zacharoula_brinia]

Hello all,

I have created an automated action for sending an email with the above values but the Smart values: Epic, Priority and Custom Field(Worked Today) are empty in the email although I have put values in the issue in Jira. This is how I have set up the e-mail structure:

This is the daily work log report.
{{#lookupIssues}}

* Issue Key: <b>{{key}}</b> (<a>{{url}}</a>)
* Summary: <a>{{Summary}}</a>
* Assignee: <c>{{assignee.displayName}}</c>
* Epic: <d>{{issue.epic.Epic Name}}</d>
* Priority: <e>{{issue.field.priority.name}}</e>
* Hours Worked Today: <f>{{issue.customfield_10063}}</f>

{{/}}

Can you help me, please?

Thank you.

[Mark Segall · Accepted solution]

Hi @zacharoula_brinia 

I think I understand the issue here.  The source of your email message is a lookup issues action.  You start pulling in the values from the lookup issue but then pivot to the current issue.  I think you want to do something like this:

This is the daily work log report.
{{#lookupIssues}}

* Issue Key: <b>{{key}}</b> (<a>{{url}}</a>)
* Summary: <a>{{Summary}}</a>
* Assignee: <c>{{assignee.displayName}}</c>
* Epic: <d>{{epic.Epic Name}}</d>
* Priority: <e>{{priority.name}}</e>
* Hours Worked Today: <f>{{customfield_10063}}</f>

{{/}}

[zacharoula_brinia]

Dear @Mark Segall it worked! Thanks a lot! 

[John Funk]

Hi Zacharoula,

So the other fields have values in them? But for the same issue just these fields don't?

If so, try these:

{{issue.Epic Name}}

{{issue.priority.name}} 

{{issue.customfield_10063.value}}

[zacharoula_brinia]

Thank you so much @John Funk !

[zacharoula_brinia]

@Dave Rosenlund _Trundl_ any help?

[Dave Rosenlund _Trundl_]

Hi, @zacharoula_brinia.  Unfortunately, I do not know this area very well. However, I am confident there are community members who do and will respond 🤞 

[zacharoula_brinia]

@Mark Segall