In the ServiceDesk under the Requests, we don't have the right Status for closed Tickets. I made Custom Status for the WF but why can't it handle that costum "closed" Status?
Sorry i found the articel "https://confluence.atlassian.com/jirakb/closed-requests-not-appearing-in-customer-portal-when-user-selects-my-requests-closed-requests-777027013.html"
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