Sub-Tasks to be automatically created and advised to the proper Teams.

[Leo Epstein]

Hello,

I have one question, but first I would like to describe how we work.

OUR WORK:

When a new employee comes, our personal Dept creates a new ticket and write there, what of the following items the new worker needs.

Let’s say

• Windows PC
• Linux PC
• Phone

If he needs all three items, we create the three new Sub-Tasks, which are made by three different teams.

Let’s say

• Windows PC -> TeamA
• Linux PC ->         TeamB
• Phone ->             TeamC

If he needs only two items, we create the two new Sub-Tasks, which are made by two different teams.

Let’s say

• Windows PC -> TeamA
• Phone ->             TeamC

QUESTION:

We would like to make in the ticket template a checklist for the personal Dept to choose the items necessary.

After that, the chosen Sub-Tasks should be automatically created and advised to the proper Teams.

How can we do that?

[Patricia Francezi · Accepted solution]

Hi @Leo Epstein 

I have a different suggestion for you

Automation for Jira is now part of the Jira products now

You can find docs 

https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/

And I saw an example of sub-tasks creation here: 

https://docs.automationforjira.com/rule-playground/

Im not the expert in automation to help you with your details, but this is an start, i guess.

[Leo Epstein]

Hello Patricia,

Thanks a lot!

Regards
Leo

[Ravya · Accepted solution]

Hi @Leo Epstein ,

We can achieve your requirement using Bobswift's Create on Transition for Jira.

It works as shown in the sample screenshot.

Create multiple subtasks on a post-function as per your requirement, and then depending on the number of custom field values selected, subtasks will be created once the transition is done. Like if the values were selected as

• Windows PC
• Linux PC

then two subtasks will be created and assigned to the mentioned users. If you face any issue or if you have any questions you can contact Bobswifts Support channel through https://bobswift.atlassian.net/servicedesk/customer/portal/1 

Thanks,
Ravya

[Leo Epstein]

Hi Ravya,

Thanks a lot for your quick reply!

Regrads

Leo