Tag @ someone in Comment field on Jira Service Desk Customer Portal

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Hi everyone,

As service agent, I can tag someone using @ in request Comment field on Jira service desk backend.  A name list pops up after I typed @.  But when I tried to tag someone using @ in the Comment field on the customer portal, no name list is popped up.

Is it by design?  Or I missed some configuration.

Thanks much for your expertise and advice!!

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi,

That is a highly voted feature request.  Please vote for JSDCLOUD-1476

Cheers,

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Thanks, Susan.  I voted that one.  But I think JSDCloud-1476 is different from what I am talking about.  What I want to do is on customer portal, not agent site.  I am administrator.

[Susan Hauth _Jira Queen_]

Hi,

There is another one is specific to the portal:

JSDCLOUD-8026

Hope that helps

Susan

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That is it!!  Thanks, Susan!