When switching to new UI, for some of our team members, the panel parts changed to new UI, but in the service desk project, one cannot see the queues, only issues and filters just like before, when they open the issue, they cannot edit it or see the SLA. I can see the new UI when I switched to new UI in the same way they did by "experience the new UI". Could anyone help?
Atlassian Team members are employees working across the company in a wide variety of roles.
July 27, 2018 edited
Hi Mian,
This issue may be related to permissions and not the new UI. If a user can't see queues, SLAs or edit issues, it's necessary to check their profiles to see if they still have the group jira-servicedesk-users and also check the project roles associated with this user, they must be on the role "Service Desk Team". Can you please check if their permissions are correct?
Regards, Angélica
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